Terms & Conditions

Terms of Use:

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services.

We will not sell, share, or rent your personal information to any third party or use your postal or e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. 

Payment, Pricing & Promotions
All transactions are in pounds sterling (£). Payment of the price of an order must be received by us and cleared before despatch of your goods. 

Payments are processed by SHOPIFY, which is easy, fast and secure. Our pricing is as competitive as possible, we aim to bring you the best value for money and the best quality products. From time to time we offer promotions throughout the year with various discounts and product enhancements. 

If you would prefer not to pay online you are still able to choose the goods you require using our shopping cart facility. Following checkout simply write to us at:

Elite Tube And Tyre Supplies Ltd
Tower Field Buildings
St. Paul’s Walden
Please quote your Order ID and enclose a sterling pound cheque drawn on a UK bank account made payable to "Elite Tube And Tyre Supplies Ltd".  Please ensure that you write your name, address and order ID on the reverse of the cheque. Please note that Goods will not be despatched until payment by personal cheque has cleared.

Returns & Replacements
If you need to return any item to us please first contact us to obtain a RAN (Returns Advice Number), processing of replacements or refunds may be delayed without this reference. Please return the Goods, unused and in their original packaging together with the RAN, within 30 days from receipt of the Goods to:

Elite Tube & Tyre Supplies Ltd
Returns Dept.
Tower Field Buildings
St. Paul’s Walden
SG4 8DJ 

We will offer you a full refund for unused items returned within 30 working days of delivery minus the cost of shipping (we will be happy to advise on this before you return the item). We accept returns if they are unused, and in the original packaging. Refunds will be made by the original payment method. Goods are returned to Elite Tube & Tyre Supplies Ltd at your own expense. We recommend recorded post and retaining proof of postage as we do not accept responsibility for items lost in the post.

Comments, enquiries and complaints
If you have any questions please contact us at sales@elitetubeandtyre.com or call us on 01438 871 031 

If you are dissatisfied with a product or service provided by us, please contact us and provide us with the details and/or nature of complaint. We will resolve your issue as quickly as possible.

We can be contacted by telephone, email or post at: 

Elite Tube & Tyre Supplies Ltd
Tower Field Buildings
St. Paul’s Walden
Telephone: 01438 871 031
email: sales@elitetubeandtyre.com 

Shipping & Delivery
We make every effort to ensure that products ordered from Elite Tube & Tyre Supplies Ltd will be shipped on the day of order if the order is received and paid for by 1pm. Goods offered for sale are held in stock by us, in our Hertfordshire warehouse, unless clearly stated on the product page. Delivery time scale, if item is sent via Royal Mail please allow 1-4 working days for delivery, if via courier service please allow 1-3 working days. 

The method and address for delivery shall be as specified in your order. Parcels may require a signature on delivery. If you will not be at your home address during normal office hours, you may wish to give us an alternative delivery address, such as a work address. Please ensure we have the full address including your full postal code (PO Box addresses are not acceptable for delivery) and a contact telephone number. ParcelForce will not leave parcels without a signature. 

Upon receipt of the Goods you must inspect the Goods. If any item arrives damaged or defective, please contact us and we will make arrangements for a replacement to be delivered to you. 

Please note that we do not accept any liability whatsoever for any delay in delivery caused by third parties (including Royal Mail or any mailing or courier service companies) that we may use to deliver your order. 

Cancellation Policy
Orders already despatched cannot be recalled but may be returned for a refund, subject to the normal procedures detailed above in the Returns & Replacements section. Charges may apply. 

If you have made an error with your order or need to make changes, amendments or cancel, please contact us as soon as possible – we will do our best to help. 

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission. 

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. 

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. 

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. 

We are a UK based company and welcome your enquiries, questions and feedback. We can be contacted by post, telephone or email as follows: 

Elite Tube & Tyre Supplies Ltd
Tower Field Buildings
St. Paul’s Walden
Telephone: 01438 871 031
email: sales@elitetubeandtyre.com


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. 

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Company Registration Number: 8035155

VAT Number: GB 133 9346 11

Registered Office: Invision House, Wilbury Way, Hitchin, Hertfordshire, SG4 0TY